Privacy Policy

1. Introduction

Property Scout.co.za (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services.

By using our platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Account information: name, surname, email address, phone number, and password.

  • Professional details (if you are an estate agent or agency): business name, registration details, office address, and contact information.

  • Property listing details: property descriptions, photos, pricing, and related data you submit.

  • Technical information: IP address, browser type, device details, and browsing activity on our website.

  • Optional information: preferences, saved searches, or alerts you set up.

3. How We Use Your Information

We use personal information for the following purposes:

  • To provide and improve our property directory services.

  • To create and manage user accounts.

  • To enable communication between buyers, sellers, and agents.

  • To send service updates, property alerts, or marketing messages (you can opt out at any time).

  • To comply with legal or regulatory obligations.

  • For analytics, reporting, and platform improvement.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance site functionality.

  • Remember your preferences.

  • Analyse traffic and usage patterns.

You can manage or disable cookies through your browser settings, but some features may not work properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information. We may share information only in these cases:

  • With service providers who help us operate the platform (under strict confidentiality).

  • When required by law, court order, or legal process.

  • To prevent fraud or misuse, protect rights, property, or safety.

  • With your consent, for example when connecting you to an estate agent or third party you choose to engage with.

6. Data Storage and Security

We take reasonable technical and organisational measures to secure your personal information against loss, misuse, or unauthorised access.

Your data is stored only as long as necessary to fulfil the purposes described in this policy, or as required by law. After that, it is deleted or anonymised.

7. Your Rights

Depending on applicable law (e.g. POPIA, GDPR), you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your personal information.

  • Request deletion of your personal information when it’s no longer needed.

  • Object to certain processing activities, such as direct marketing.

To exercise these rights, please contact us (see section 9).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services means you accept the updated terms.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can reach us at:

Email: admin@propertyscout.co.za